Remember about a week ago I made a post complaining about the new NARS lipstick in Scarlet Empress? Well, I wrote NARS (a straight forward) letter and got this back… Take a look.
Dear Client,
Thank you for contacting NARS Cosmetics.
We have reformulated a majority of our lipsticks which includes the NARS
Scarlett Empress shade. Unfortunately, the testers provided at Sephora were
provided to the stores before the formulation was updated.
The new formulation offers advanced emollients for moisturizing and
anit-aging benefits. Clients will also find the color lasts longer than the
previous formula. Unfortunately, the manufacturer could not obtain the same
pigment ingredient used in the previous formulation for Scarlett Empress.
Therefore, you will find the shade to be altered in pigment.
We apologize if you feel inconvenienced by this modification, but invite you
to try our newly formulated lipsticks in the future.
If we can assist you further please don’t hesitate to contact us.
Kind regards,
Alex
Customer Desires Representative
NARS Cosmetics
Well, that answers my question, but I’m not happy with it – I LOVE the color the tester was, now they won’t be making it anymore! 😦
C-THRU MY EYES 
Leave a comment